SHIPPING / RETURN POLICY

Shipping within Australia

• Free standard shipping on orders 120 and over

• Orders under 120 are calculated at checkout

• Express shipping available

• Dispatch in one to three business days

Delivery estimates

• Standard 3 to 8 business days

• Express 1 to 3 business days

• Regional areas can take longer

Tracking and delivery

• Tracking link emailed on dispatch

• If authority to leave is requested, delivery is complete once the carrier marks it delivered

• Parcels returned to us for incorrect address or not collected can be re sent with additional postage

International shipping

• We ship worldwide

• Rates and taxes calculated at checkout

• Duties and import taxes are paid by the recipient

Returns and exchanges

• No returns or exchanges for change of mind, incorrect choice or general wear and tear

• Custom and made to order items follow the same policy

Faulty or incorrect items

• Contact us within 14 days of delivery with your order number and photos

• We will assess and provide a remedy in line with Australian Consumer Law

• Normal colour variation and minor marks from manufacturing or regular use are not faults

Order changes and cancellations

• We begin assembling soon after you place an order

• We will try to help with changes if you contact us immediately, but changes are not guaranteed once production has started

Workshop bookings

• Deposit 50 percent due when we confirm your booking

• Remaining balance due 7 days before the event

• We do not cancel for weather; one reschedule allowed subject to availability

• Cancel 14 days or more before the event: deposit is not refundable and any balance paid is returned

• Cancel within 14 days: no refund